Terms & Conditions
This web page represents a legal document that serves as our terms and conditions of use (these “Terms”) and it governs the legal terms of the Website, portal.wpconcierges.com, sub-domains, and any associated web-based and mobile applications (collectively referred to herein as the “Website”), as owned and operated by Otterstrom Corp or one of its affiliates (collectively referred to herein as “Owner”).
By using the Website, you agree to fully comply with and be bound by the Legal Terms. Please review them carefully. If you do not accept the Legal Terms, do not access and use the Website. If you have already accessed the Website and do not accept the Legal Terms, you should immediately discontinue use of the Website.
The last update to our Terms was posted on 21 June 2019.
A “Visitor” is someone who merely browses the Website, but has not registered as Member.
A “Member” is an individual that has registered with us to use the Services.
The “Services” represents the collective functionality and features as offered through the Website to our Members.
A “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through the Website are collectively known as our “Content”.
Proprietary Information. All Content is considered the copyrighted and trademarked intellectual property of Owner, or of the party that created and/or licensed the Content to Owner. No rights or title to any of the Content contained on any Owner Website shall be considered transferred or assigned to the User at any time. Subject to all applicable laws, you agree that you will not copy, distribute, republish, modify, create derivative works of, or otherwise use the Content in any unauthorized way, without the prior written consent of Owner in each instance, except that you may print out and/or save one copy of the Content for your personal use only.
Your Content. You agree not to post content that: may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; may constitute or contribute to a crime or tort; we deem to be unlawful, harmful, abusive, racially or ethnically offensive, or otherwise objectionable; or contains any information or content that you know is not correct and current. You agree that any Content that you post does not and will not violate rights of any kind, including without limitation any intellectual property rights or rights of privacy. We reserve the right, but are not obligated, to reject and/or remove any Content that we believe, in our sole discretion, violates these provisions. Owner retains full ownership to Content, but we agree to grant you a worldwide, non-exclusive, irrevocable, transferable, perpetual, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, edit, translate, make derivatives, display and distribute Content provided by you.
Disclosures Required by Law. Owner reserves the right at all times to disclose any information, including personally identifiable information about you, as necessary to satisfy any applicable law, regulation, legal process or governmental request. Owner reserves the right to fully cooperate with any law enforcement authority or court order requesting or directing Owner to disclose the identity of anyone posting any Content, or publishing or otherwise making available any materials that are believed to violate These Terms. BY ACCEPTING THESE TERMS YOU WAIVE ALL RIGHTS AND AGREE TO HOLD THE WEBSITE HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE WEBSITE DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE WEBSITE OR LAW ENFORCEMENT AUTHORITIES.
Limited License. Owner grants you a non-exclusive, non-transferable, revocable license to access and use the Website strictly in accordance with the Legal Terms. Your use of the Website is solely for the purposes stated within the Legal Terms; any other use is a violation of this license and will result in the revocation of your membership.
Limited Use. Owner trusts you to use the Service responsibly. You agree not to misuse the Service. For example, you must not, and must not attempt to do the following things:
Use the Service for any unlawful purposes or for promotion of illegal activities; post any Content on the Service in violation of any applicable law, including intellectual property laws and right of privacy or publicity laws, or any contractual obligation; impersonate others through the Service or otherwise misrepresent your affiliation with a person or entity in a manner that does or is intended to mislead, confuse, or deceive others; publish or post other people’s private or personally identifiable information, such as credit card numbers, street address or Social Security/National Identity numbers, without their express authorization and permission; send unsolicited communications, promotions or advertisements, or spam; publish or link to malicious content intended to damage or disrupt another user’s browser or computer or to compromise a user’s privacy; access, tamper with, or use non-public areas of the Service, Owner’s computer systems, or the technical delivery systems of Owner’s providers; probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; access or search the Services by any means other than our publicly supported interfaces (for example, “scraping”); forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Service to send altered, deceptive or false source-identifying information; interfere with, or disrupt, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service. International users agree to comply with all local laws regarding online conduct and acceptable content. We may investigate and/or suspend your account if you violate any of the above rules. Furthermore, we reserve the right to immediately terminate your account without further notice in the event that, in our sole and absolute judgment, you violate these Terms, or abuse the use of the Services.
Intellectual Property. The Website may contain the service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of the Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. The Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of the Website is strictly prohibited. Your use of the Website does not grant you ownership rights of any kind in the Website.
You acknowledge and agree that the Content, including any necessary software used in connection with the Website and any of the services provided by the Website (“Software”), contain proprietary and confidential information that is the property of Owner and its licensors and is protected by applicable intellectual property and other laws. No rights or title of to any of the Content or Software used in connection with the Website is provided, transferred or assigned to you. You further acknowledge and agree that Content contained in advertisements or information presented to you through the Website or advertisers is protected by copyright, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by the Website or its advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Content or Software, in whole or in part. You also acknowledge Owner’s exclusive rights in the Website’s trademarks and service marks.
Links to Other Websites. The Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third-party websites. The inclusion of links within the Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third-party websites. Owner has no control over the legal documents and privacy practices of third party websites; as such, you access any such third-party websites at your own risk.
Disclaimers. Owner reserves the right to change any and all Content and features of the Website, at any time without notice. While the Website is currently free to use, we may begin charging for use of all or part of its features at any time, without notice to you. The Website may be temporarily unavailable from time to time for maintenance or other reasons. Owner assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, Member Content. Owner is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, Website, failure of email or players on account of technical problems or traffic congestion on the Internet or any combination thereof, including injury or damage to anyone’s computer, mobile phone, or other hardware or Website, related to or resulting from using, uploading, or downloading materials in connection with the Website. Under no circumstances will Owner be responsible for any loss or damage, including any loss or damage or personal injury or death, resulting from anyone’s use of the Website, or for any interactions between Users of the Website, whether online or offline.
THE WEBSITE IS PROVIDED “AS-IS,” “AS AVAILABLE,” WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE WEBSITE MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. Owner, INCLUDING ALL of OUR AFFILIATES, HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF THE WEBSITE, OTHER THAN AS SPECIFIED IN OUR LEGAL TERMS. Owner CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE WEBSITE. Owner DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT IT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT AND USE INDUSTRY-RECOGNIZED PROGRAMS TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO THE WEBSITE IS DISCLAIMED. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU USE THE WEBSITE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOU, YOUR MOBILE DEVICE OR COMPUTER SYSTEM, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE, AS WELL AS ALL OF OUR AFFILIATES, ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF INCOME, BUSINESS, PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND Owner. THE WEBSITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN OUR LEGAL TERMS.
Limitation of Liability. Owner, as well as all of our affiliates, shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from the Website; (b) the unavailability or interruption of the Website; (c) your use of the Website; or (d) any delay or failure in performance of the Website.
Owner AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. Owner AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO WARRANTY, REFUND, OR OTHER RESTITUTION TO YOU WITH REGARDS TO THE WEBSITE, OTHER THAN AS SPECIFIED HEREIN, FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, DELAYS, CANCELLATIONS, STRIKES, GOVERNMENTAL ISSUES, OR other similar such FORCE MAJEURE event.
IN NO EVENT WILL Owner OR ITS principals, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOSSES ARISING FROM YOUR USE OF THE WEBSITE, EVEN IF Owner IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, Owner’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO YOUR CEASING USE OF THE WEBSITE.
Indemnity. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD OWNER, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, CONTENT PROVIDERS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, AND CONTRACTORS (COLLECTIVELY, THE “INDEMNIFIED PARTIES”) HARMLESS FROM ANY BREACH OF THESE TERMS BY YOU, INCLUDING ANY USE OF CONTENT OTHER THAN AS EXPRESSLY AUTHORIZED IN THESE TERMS. YOU AGREE THAT THE INDEMNIFIED PARTIES WILL HAVE NO LIABILITY IN CONNECTION WITH ANY SUCH BREACH OR UNAUTHORIZED USE, AND YOU AGREE TO INDEMNIFY ANY AND ALL RESULTING LOSS, DAMAGES, JUDGMENTS, AWARDS, COSTS, EXPENSES, AND ATTORNEY FEES OF THE INDEMNIFIED PARTIES IN CONNECTION THEREWITH. YOU WILL ALSO INDEMNIFY, DEFEND, AND HOLD THE INDEMNIFIED PARTIES HARMLESS FROM AND AGAINST ANY CLAIMS BROUGHT BY THIRD PARTIES ARISING OUT OF YOUR USE OF THE INFORMATION ACCESSED FROM the Website.
Security. Any passwords used for the Website are for individual use only. You will be responsible for the security of your password(s) at all times. From time to time, Owner may require that you change your password. You are prohibited from using any services or facilities provided in connection with the Website to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Owner reserves the right to release your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents. Owner reserves the right to investigate suspected violations of these Terms. Owner reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Owner to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms.
BY ACCEPTING these Terms YOU WAIVE ALL RIGHTS NOT SPECIFICALLY SET FORTH HEREIN, AND AGREE TO HOLD OWNER HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY OWNER DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER OWNER OR LAW ENFORCEMENT AUTHORITIES.
Refund Policy. We hope that you will absolutely love our products and services! However, you’re fully protected by a 100% money-back return policy. Here’s how it works:
Full 30-Day Refund Policy! If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we may have shipped to you, delete all digital video, audio, and text files you may have obtained from us, and ask for a refund. You are entitled to a full refund for purchases from the Website up to 30 days prior to your refund request. You will get your money back. That’s a firm promise and commitment.
Trial Offer and Purchase Details: If you registered for a 14-day trial of the Services, your trial begins immediately after submitting the initial form. If you are satisfied with the Services, do nothing and your credit card will be charged the default membership fee of USD $197.00 each month approximately 14 days after the trial began. You may cancel your membership during the trial period or any time thereafter by simply emailing our customer service team at [email protected].
Contacting Us. Please submit all refund requests through our customer service site [email protected]. Make sure to clearly state for which product you are requesting a refund and include your full name and email address that you used when purchasing that product. If you prefer to send a written refund request, you may send it by first class postal mail to:
Attn: Refunds Department
254 West 400 South
Salt Lake City, Utah 84101
To serve you and others better in the future, please let us know why you want a refund. We would love to know how we can improve and make sure we have very satisfied customers. Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property laws. This refund policy was last updated on June 21, 2019.
Jurisdiction; Claim Limitations. Our Legal Terms shall be treated as though it were executed and performed in Utah, United States and shall be governed by and construed in accordance with the laws of Utah, United States without regard to conflict of law principles. Any cause of action by you with respect to the Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred.
Severability. Should any part of the Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.
Conflicts; Waiver. To the extent that any Content conflicts or is inconsistent with the Legal Terms, the Legal Terms shall take precedence. Our failure to enforce any provision of the Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Owner under the Legal Terms shall survive the termination of the Legal Terms.
Disputes. If there is any dispute about or involving these Terms, the Website and/or any Service, you agree that any dispute shall be governed by the laws of the State of Utah and you specifically consent to personal and exclusive jurisdiction by and venue in the State and Federal courts of Salt Lake County, Utah in connection with any dispute between you and Owner arising out of or involving the Website or these Terms.
Relationship. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Owner as a result of these Terms or use of the Website.
Headings. The section titles in these Terms are for convenience only and have no legal or contractual effect.
Please report any violations of these Terms to the Owner. If you have any questions regarding these Terms, please contact us at any time.